The Supports Business Continuity Consulting Services offers a holistic approach to evaluating your hybrid cloud risk awareness and determining your organization’s resilience level. Its framework is a seven-layer model that helps your business and IT leaders examine resiliency operations at both the physical and virtual layers to identify risks and vulnerabilities.

Support and Service Consulting

Service and Support Consulting and Service Quality Assessments

 

Thesupports offers a wide variety of service consulting for Support, eService, Field Service and Professional Services operations for technology companies. We have helped industry leading service and support operations enhance operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.

We leverage our enormous base of experience, wealth of best practice resources, and the latest quality management techniques to provide you with high-value services and deliverables that will improve your business. As veterans in the technology support industry, we understand the value of strategically aligned service operations, clear management analysis and practical implementation techniques that yield measurable return on investment. Our highly regarded consulting services can help you address a wide variety of business challenges

Quality Support and Service Consulting

Our team of executive level service professionals, each has over twenty or more years of industry experience covering Support, eService, Field and Professional Service operations. Our management consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service and support operations. They have spent their careers running service operations and solving the complex problems that challenge the industry.